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Saturday, Mar 28, 2015

The critical skills for being a great leader

Business Beat


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It is amazing to me that so many people think of themselves as great leaders. Being an owner or a boss does not make you a leader. True leadership is not about the position you hold but the attributes you display. People follow leaders because they want to, not because they have to.

I cannot tell you the number of times I have attended a leadership award function and been shocked by the results. It was beyond me how the winner was selected given their lack of basic leadership skills.

James Caan made the case for four elements of leadership, and I completely agree with him. These elements often overlap, so there will be times when you see them working together to address one problem.

The first element is confidence. This is more than just putting on a confident face. I have seen so-called "leaders" using a mask of confidence to hide their insecurities, but they are unsuccessful since the staff quickly sees through this veil.

People want to follow individuals who can articulate the direction they need to go and show confidence in their decisions. I have yet to see a true leader who did not radiate confidence.

The second element of leadership is decisiveness. A leader must be willing to make decisions and able to stand behind those decisions. Just look at the business owners who, when the economy tumbled in 2008, did nothing. The true leaders, in contrast, took action to preserve their businesses.

The third element is intuition. This one is important since the majority of decisions a leader must make involve more than just the black-and-white numbers. Experience, knowledge and intuition are also factors.

A decision maker who relies only on facts and numbers is just not going to be as successful as a leader who understands there is much more to be considered. The successful leader lets his or her intuition guide them.

The last element of true leadership is empathy. A leader's real job is understanding their staff and knowing how to motivate them.

Too often you see managers trying to lead by saying, "I am the boss, so you are going to do what I tell you to do." This is bullying, not leading, and no one wants to be around a bully for long.

Being empathetic is not being soft. Rather, it is understanding your staff's human condition, recognizing the challenges in their lives and being kind. When a leader shows empathy, they earn the dedication and loyalty of their team.

Now go out and make sure that you have the four elements - confidence, decisiveness, intuition and empathy - as part of your leadership manifest. If you find you are lacking one of these elements, arrange for some coaching to help you develop it.

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